Last update: June 13, 2023
This Privacy Policy describes how Snapcommerce Holdings, Inc. DBA Reservation Stays and its parent, subsidiaries, and affiliates (collectively “Reservation Stays”) collect, use, and share the information that you provide to us or that we gather from you while you use our websites, products, services, online stores, and applications that reference this Privacy Notice (collectively the “Reservation Stays Services”) or when you interact with us on Facebook Messenger, WhatsApp, SMS, Slack, Viber, and/or any through other online channels.
Personal Data Collected
Personal Data is any and all information that relates to you and identifies you as an individual.
We collect Personal Data about you in the following major ways:
Information that you provide to us (such as name, billing address, email, etc.);
Information about your use of the Reservation Stays Services (such as technical info, like cookies, IP address, etc.);
Information we collect about your use of accounts and payment mechanisms you utilize in connection with the Reservation Stays Services; and
Information collected from third parties.
Information That You Provide
When you use the Reservation Stays Services, you voluntarily share some personal information with us. These are things like your name, telephone number, intended travel city and dates, your shipping address or banking information. If you make a booking or purchase with us, we’ll ask you to share some additional info such as your email address, shipping address, billing address, payment details, and the guests traveling with you.
You can choose which information you feel comfortable providing and which information you’d rather not share. However, there is some information that is required to be collected in order to provide the Reservation Stays Services. This includes, but is not limited to:
Information Required to Make a Booking or Purchase Goods: This is collected so that we can facilitate your making a booking or purchasing goods and includes things like the full legal name of the person making a hotel reservation or purchasing an item, payment details, including credit card details or PayPal account, and billing address (and in the case of goods, shipping address), and email address where a confirmation email and receipt/invoice can be sent.
Information Collected From Use of Reservation Stays Services
Device Information: This is collected so that we understand the type of device or software you are using to interact with Reservation Stays. This information includes things like Desktop of Mobile, Android or Apple, Chrome or Safari, etc. This information helps us better understand how users are engaging with us, and ensures we can provide full support for all devices. For more info on what data is shared, contact your device manufacturer or software provider.
Cookies and Log Data: These are used to record information about your session. This includes things like your IP address, internet service provider, your time zone, the date and time of your searches and messages, information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website, and cookies or data provided to third-party analytics tools.This information helps us to better understand how you use our website, and what your preferences are. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Location Information: We may collect location data (including the zip code you use for shipping, billing, or provide as your local zip code when applying for Reservation Stays Services) as well as your geolocation while using the Reservation Stays App.
Voice Data: Your voice may be recorded when you call our customer care representatives.
Information Collected from Third Parties
Third-Party Applications: If you link, connect, or use your Reservation Stays account with a third party application (Facebook Messenger, Whatsapp, SMS, etc.) these apps will share certain Personal Data with Reservation Stays, such as your name and profile picture. Your use of these other third-party communication services remains subject to their terms of use and privacy policies.
Web Beacons (also known as clear gifs, pixel tags, or Web bugs) are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a web page. We use web beacons to monitor traffic patterns from one page to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third-party website, and to improve website performance. We also may allow our service providers to use web beacons to track the visitor traffic and actions on our website. This helps us measure the effectiveness of our content and other offerings.
Other Sources: To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you.
How Personal Data is Used
The information we collect about you is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
We use the data collected in the previous section in the following ways:
to provide and improve the Reservation Stays Services, to develop new products, services, features, and functionality, and to enable and enhance the interoperability and cross-application performance of the Reservation Stays Services;
to verify that a cardholder has authorized the purchase made on their debit or credit card, when necessary;
to understand and analyze the usage trends and preferences of our users;
When in line with the preferences you have shared with us, provide you with information or advertising related to Reservation Stays’s and other’s products and services;
to send you communications subject to applicable laws;
to provide you with location specific offers and promotions;
to comply with legal and regulatory requirements, where applicable.
We process this personal information for these purposes given our legitimate interest in improving the Reservation Stays Services, where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
SMS Policy (U.S.)
Opting In
When you request that we send you deals to a cell phone number you provide, or otherwise provide your cell phone number to us in connection with account creation or your use of the Reservation Stays Services, you have opted-in to receive, and expressly authorize, Reservation Stays to use technology to send text messages to that cell phone number (“Opt-In”). You also authorize Reservation Stays to include marketing content in any such messages. You do not have to Opt In or agree to Opt In as a condition of purchase—you may receive offers through other means (like Facebook Messenger, WhatsApp, or email) and do not have to provide us with your cell phone number in order to make reservations, order goods, or otherwise use the Reservation Stays Services.
You consent to the use of an electronic record to document your Opt-In. To withdraw the consent to use an electronic record to document your Opt-In, request a free paper or email copy of the Opt-In, or to update our records with your contact information, please contact us via the methods described in the Contact Us section. To view and retain an electronic copy of this Privacy Policy, you will need (i) a device (such as a computer or cell phone) with internet access, and (ii) either a printer or storage space on said device.
You confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to Opt In. After Opting In, in addition to the main messages the service offers, you may receive one or more welcome messages or administrative messages. Message and data rates may apply. Unless otherwise noted, text message services send multiple, recurring messages. Reservation Stays may terminate any text message service or your participation in it at any time with or without notice, including, for example, before you have received any or all messages that you otherwise would have received, but this Privacy Policy still will apply. Text STOP to any promotional message to Opt Out.
Opting Out
You have choices on the promotional messages that you choose to receive. You can limit the information you provide to Reservation Stays. Participation in promotions and marketing programs is voluntary. You can limit the communications that Reservation Stays sends to you. To opt-out of marketing emails, simply click the link labeled “unsubscribe” at the bottom of any marketing email we send you or access the notification settings in your Reservation Stays Account. To revoke permissions that you may have given to send promotional text messages, text STOP in response to any message. Please note that even if you opt-out of marketing communications, we may still need to contact you with important transactional information about your account. For example, even if you opt-out of emails, we may still send you activity confirmations or fraud alerts.
How Personal Data is Shared
Reservation Stays shares your personal data securely with some third-party partners, such as hotels, payment processing companies, shipping companies, data analysis companies, partners providing direct services to you on our behalf and fraud prevention services. By using the Reservation Stays Services you are agreeing that we may share some of your personal data with these third party partners. For example, we share the personal information you enter on the travel booking form with hotels and hotel suppliers to make your reservations and provide shipping information you provide on your purchase form to third party sellers and shipping companies. We also provide certain personal information to third-parties who provide advertising services on our sites so that the advertisements you see are personalized and relevant to you. We encourage all users to review hotel and seller privacy policies to understand how their data is being handled once shared. Other third-party partners that we work with include payment/credit card processing, fraud prevention, know your customer and anti-money laundering evaluators, business and product analytics, rewards and cashback service providers, and customer service support. These partners are only given the specific personal data that they require, and nothing else. We also use Google Analytics to help us understand how our customers use our websites—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Personal Data Choices You Have
The personal data that we collect is yours, and so you have choices available to you around what we collect and how it is used. Some of these choices can be communicated to Reservation Stays (such as requesting access to or deletion of your information), and others should be communicated to other parties you engage with (such as in your phone settings for whether or not you share location information, etc.).
You can always choose not to provide personal information such as your name, phone number, shipping address, email address, payment details, etc. However, this may mean that you are unable to complete a hotel booking or purchase products.
Managing Your Information
You may access and update some of your information through your Account settings. If your account is tied to a third-party application, like Facebook or WhatsApp, you can change your settings and remove permission for the app on the third party’s website. You are responsible for keeping your personal information up-to-date.
Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct inaccurate or incomplete personal information about you.
Data Access and Portability
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data Retention and Erasure
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely. Please note that if you request the erasure of your personal information:
We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a Reservation Stays account for fraud or safety reasons, we may retain certain information from that account to prevent that person from opening a new account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Reservation Stays may keep some of your information for tax, legal reporting, and auditing obligations.
We may retain some copies of your information (e.g., log records) in our database, but they will be disassociated from personal identifiers.
Withdrawing Consent and Restriction of Processing
If we are processing your personal information based on your consent you may withdraw your consent at any time by changing your Account settings or by sending a communication to Reservation Stays specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing pursuant (under Objection to Processing) and pending the verification whether the legitimate grounds of Reservation Stays override your own.
Objection to Processing
In some jurisdictions, applicable law may entitle you to require Reservation Stays not to process your personal information for certain specific purposes where such processing is based on legitimate interest. If you object to such processing, Reservation Stays will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.
Filing a Request
To request access to, correction of, restriction of, or deletion of any of your personal data and information that we have collected, you can contact us at legal@reservationstays.com. We will respond to all inquiries within 72 hours.
Personal Data Protection & Information Security
The protection, security and confidential processing of your personal data is a major priority for Reservation Stays. Of course, any information or data transferred over the internet cannot be 100% guaranteed as safe, however we have implemented industry standards to secure your data. Internally, only authorized staff members are permitted to access your personal information, and they only have access to the data that they need to perform their role.
European Users
Reservation Stays is in compliance with all applicable data protection laws in the European Economic Area (EEA), which, if applicable to you, include the following rights provided by GDPR:
Right to Information
Right to Access
Right to Rectification
Right to Withdraw Consent
Right to Object
Right to Object to Automated Processing
Right to be Forgotten
Right for Data Portability
Information collected within the EEA may be transferred, stored, and processed outside of the EEA for the purposes described in this Privacy Policy. Where we transfer, store, and process your personal information outside of the EEA we have ensured that appropriate safeguards are in place to ensure an adequate level of data protection.
To learn more about your rights, and for more information on the standards we abide by under GDPR, please visit the GDPR website here.
California Privacy Rights
California law permits those who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those third parties. See the “Contact Us” section for where to send such requests. Reservation Stays does not share personal information with third parties for their own direct marketing purposes without your prior consent. Accordingly, you can prevent disclosure of your personal information to third parties for their direct marketing purposes by withholding consent.
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ personal information to give consumers access, in a portable and (if technically feasible) readily usable form, to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared. California residents also have the right to submit a request for deletion of information under certain circumstances. Consistent with California law, if you choose to exercise your rights, we won’t charge you different prices or provide different quality of services unless those differences are related to your information. Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
We do not sell personal information to third parties. We do allow third parties to collect personal information through our Service and share personal information with third parties for the business purposes described in this Privacy Policy, including without limitation advertising and marketing on our websites and Reservation Stays Services and elsewhere based on users’ online activities over time and across different websites, services, and devices.
Updates and Questions
We may update this Privacy Policy periodically without notice to you, other than posting the revised policy on our website at support.reservationstays.com/support/home. Once any changes are made, we will update the “Effective Date” at the top of this Policy. We encourage all users to check back on this policy frequently to stay updated on any potential changes.
Any questions about our Privacy Policy or the collection and use of personal data should be sent to us by email or regular mail at the addresses below.
Regular Mail
Snapcommerce Holdings, Inc. DBA Reservation Stays
Attn: Privacy Officer
260 Queen Street West
Unit 400
Toronto, ON, Canada M5V 1Z8