Reservation Stays

Why was I charged twice on my credit card?

No worries if you tried booking a room and found out it's already snatched up – we've got the lowdown on what happens next. Here's the scoop:

You might spot a little something called a "pre-authorization" on your bank statement. Don't sweat it – this is just a temporary hold that your bank pops on there. The good news? It'll vanish into thin air after 2-3 business days. Easy peasy.

Now, if you're itching to free up those funds sooner, no problemo! Give your bank a buzz, and they'll work their magic to speed things up for you.

But hey, life happens, and mix-ups can too. If you're thinking the hotel might've done the double charge dance on your prepaid booking, we've got your back. Ring us up at +1 (888) 861-8331, and voila! You'll be chatting with our 24/7 super-support squad. They're your trusty sidekicks, ready to dive into the mystery and sort things out.

No worries, we're here to untangle any booking hiccup and make sure your journey is as smooth as silk. Happy travels!