Reservation Stays

What is included in the Refundable Terms?

Introducing the Refundable Terms – your ultimate safety net against the unexpected! We've got you covered for a wide array of scenarios that might stand in the way of your plans, including (but definitely not stopping at):


  • Illness / Injury
  • Pre-existing Medical Condition
  • Pregnancy Complication
  • Death of Immediate Family
  • Public Transport Failure
  • Flight Disruption
  • Mechanical Breakdown
  • Jury Service
  • Court Summons
  • Home Emergency
  • Armed Forces & Emergency Services Recall
  • Adverse Weather
  • Relocated for Work
  • Theft of Documents
  • Changes to Examination Dates
  • Emergency Circumstances

For the full scoop on the Refundable Terms menu, head over to: https://www.refundable.me/extended/en/

And hey, "emergency circumstances" is like a magic catch-all phrase – it's here to cover pretty much any curveball life might toss your way. So rest assured, we've got your back, no matter the situation!