Reservation Stays

How would I apply for a refund?

Ready to dive into the Refund Application process? It's a breeze! Here's how:

  • First, open up the online form. You can find the link in your booking confirmation email.
  • You'll notice that your booking details are already there, saving you some typing.
  • Fill in some basic info and present the evidence that supports your refund reason. 
  • Don't worry – all the details you need are right there in the Terms and Conditions we shared with you.


Now, the exciting part: If your evidence checks out against our terms, our dedicated Refund Team will give it the thumbs up. The result? You'll be looking at a shiny 100% refund, and that sweet sum will make its way straight into the bank account you've picked. Easy as pie, right?